How Long is the Pre-Delivery Preparation Period?
Depending on the suppliers' stock availability, the collection of items may take 1 to 7 days.
Please note that some products such as pre-order / customized items may take additional time for delivery and processing.
During this period, your order status will be 'Collecting Items.' Even if one item is not ready when you've ordered multiple items, they will all show as 'Collecting Items' until everything is prepared.
Once all items are ready, the status will be updated to 'Preparing for Shipment' together.
If there are any changes, such as out of stock or renewed, we will notify you at the email address you provided. So, please check your email for updates without any alterations
Curious About Delivery to Your Country?
Click on "Shipping Information" in the Order Form > Under "Country," select "Select a Country." > Scroll down to find your location.
If you cannot find the country on the list, please let us know to find a proper shipping service for you.
What are the Shipping Costs?
We collaborate with multiple shipping carriers based on the delivery location.
Shipping costs are determined when you select the delivery country during the ordering process, and they vary based on the chosen shipping method, the weight of the items .
Different carriers have varying delivery times and costs, and your order will be shipped using the carrier you select.We provide tracking numbers for all parcels regardless any shipping method.
For countries below, orders beauty products over $200 USD qualify for free shipping (excluding a separate $1.90 USD handling fee).
- United Kingdom
We are continually expanding our list of countries eligible for free shipping.
About Customs and Duties
For international shipments, the recipient is responsible for any potential import duties and taxes imposed by the destination country. Please keep in mind that these charges are determined by the destination country and not by us. In cases of returns or refunds, any relevant expenses, including round-trip shipping and customs fees, will be deducted from the refund amount
*To avoid Customs problems. we offer a "Gift from a friend" service when requested. Please leave a message in the 'Other inquiries' box in the order page.