Can you share with me the evidence when did you notify me the product was cancel and the cancellation and exchange? Cause I have not received any notification or anything for the past 4 months.

I need an explanation too when the customer service number tell me wrong number and why they hung up when I call again.

[ Original Message ] 

[ Original Message ]
 

Hello,

We sincerely apologize for the delay in completing your order.

We had previously notified you that the product you ordered has been discontinued, making it difficult for us to proceed with shipping. We were waiting for your decision regarding cancellation or exchange, but it seems that our message might not have been delivered to you.

Although belated, we have now cancelled your order as per your request. Please check your account for related updates.

Once again, we offer our heartfelt apologies for any inconvenience caused.

Thank you.

Kind regards,

Beauty Box Korea CS Jay

 

[ Original Message ]

 

Order number  20231024-0000169

Please refund this order as i have not received the items more than 4 months.

I have tried sending email no one response.

I have tried calling the customer service number someone answered say wrong number, i call again straight hanging up my calls.