Hello again Tiffany,

Thank you for your prompt response. Regarding the delivery error, we have canceled your order 20240304-0000030 and issued a refund. Please check your account, and if there are any issues, feel free to contact us anytime.

We have currently ceased cooperation with the delivery service responsible for the problem and are now working seamlessly with a new service to ensure swift and problem-free deliveries in the future. Please rest assured and continue to rely on our services without worry.

When placing your next order, please mention this previous delivery issue. As a gesture of apology, we will include a special gift with your shipment.

Thank you for your understanding and continued support.

Kind regards,

Beauty Box Korea CS Jay

[ Original Message ]

 Hi, a refund is fine. Please confirm when the refund is sent, thank you.

[ Original Message ]

Hello Tiffayny,

We understand that you must be incredibly disappointed for not receiving your order despite waiting patiently for so long. We sincerely apologize for any inconvenience caused.

We've reached out to the shipping company to track the whereabouts of your order. However, we received a response indicating that tracking for a group of parcels dispatched during the period your order was shipped is currently unavailable.

Due to the prolonged delay, we would like to offer compensation for your order regardless of the outcome of the investigation. You have the option to choose between reshipment and refund. Please let us know your preferred compensation method, and we will proceed promptly .

If you still wish to receive the product, please consider placing a new order, and we'll ensure prompt preparation and secure delivery.

Once again, we sincerely apologize for the delay and any inconvenience caused.

Kind regards,

Beauty Box Korea CS Jay

[ Original Message ]

Still no updates about my order. Please respond.